(1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
(2) After the order has been paid, the warehouse needs 1-3 days to process your order. (Note: Some of customization products require 5-7 days to customize. ) You will receive Email and SMS notification once your order has been shipped.
(3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
(4) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.